Customer Service Associate - Automotive Finishes

Sherwin-Williams•Knoxville, TN

1d•Onsite

About The Position

The Customer Service Associate delivers products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The role ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. It also involves receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint mixing machine equipment as needed. The position is part-time at Automotive Finishes #9209, located at 10510 Lexington Dr, Knoxville, TN 37932. The schedule aligns with branch hours, Monday through Friday between 8:00 AM and 5:00 PM; specific hours depend on business needs and may change. Duties involve customer contact, potentially including minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other items of value. A criminal-history review is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without sponsorship for an employment work visa now or in the future.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, or conveyor belts.
At least one year of work experience in customer service, retail, or sales.

Responsibilities

Prepare orders for delivery or pickup according to schedule, including loading, packing, wrapping, labeling, and shipping, safely and on time.
Load and unload products from deliveries.
Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
Assist customers in person and over the phone.
Process sales transactions accurately in the POS and in accordance with policies and procedures.
Communicate and cooperate with supervisors and coworkers.
Maintain a clean and safe working environment and optimize space utilization.
Follow quality service standards and comply with procedures, rules, and regulations.
Keep the stockroom organized.
Operate color retrieval and paint mixing machine equipment as needed.
Comply with inventory control procedures and assist with the physical inventory process.
Complete monthly and quarterly safety training.