Customer Service Associate - Automotive Finishes

Sherwin-Williams • Knoxville, TN

16h • Onsite

About The Position

The Customer Service Associate delivers products to customers from Sherwin-Williams branches using Company vans or pick-up trucks, ensuring orders are complete, correctly packed, and safely delivered to the right customer. The role also involves receiving and preparing orders, safely moving and loading products, providing customer service, monitoring inventory, and operating color retrieval and paint mixing equipment as needed.

The position is based at Automotive Finishes #9209, 10510 Lexington Dr, Knoxville, TN 37932. It is part-time, with a schedule aligned to branch operating hours, Monday through Friday between 8:00 AM and 5:00 PM. Specific hours depend on business needs and may change.

The role involves contact with customers, potentially including minors, and access to cash and payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams has determined that a criminal history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring current or future sponsorship for employment visa status.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, or conveyor belts.
• At least one year of work experience in customer service, retail, or sales.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner, including loading, packing, wrapping, labeling, and shipping.
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks, pallet jacks, and carts.
• Assist customers in person and over the phone.
• Process sales transactions accurately in the POS according to policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Maintain a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure the stockroom is organized.
• Operate color retrieval and paint mixing machine equipment as needed.
• Comply with inventory control procedures and assist with the physical inventory process.
• Complete monthly and quarterly safety training.

Benefits

• The company describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, and commuting; eligibility may vary.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed