Customer Service Associate

Salud Family Health•Longmont, CO

3d•Onsite

About The Position

The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change. Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

Requirements

Graduation from an accredited high school or GED is required
One year of front desk/customer service experience in a medical setting preferred
Bilingual English/Spanish preferred
Must work well with the other patient care team members
Ability to communicate clearly and appropriately with patients
Professionalism and a positive attitude
Proficient in Elementary Math
Ability to learn and implement complex policies and procedures
Reading comprehension and writing skills
Keyboarding and word processing skills
One year of clerical office experience preferred
Familiarity with medical/dental terminology preferred
Sensitivity to the low-income and ethnic minority community
Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
Ability to read, understand, and follow oral and written instructions
Ability to work evening or weekend hours
Ability to work under stress
Ability to recognize, evaluate, solve problems, and correct errors
Exhibits excellent customer service
Ability to explain and summarize comprehensive concepts in a way that the general population can understand
Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

Nice To Haves

One year of front desk/customer service experience in a medical setting
Bilingual English/Spanish
One year of clerical office experience
Familiarity with medical/dental terminology

Responsibilities

Creating a positive first impression
Exhibiting excellent customer service
Promoting a pleasing experience for Salud patients
Supporting patients and their families in self-management, self-efficacy, and behavior change
Serving as a greeter, front desk receptionist, and/or cashier
Welcoming all patients to Salud and checking them in for all appointment types
Checking patients out at the end of an appointment
Making reminder calls
Answering questions
Managing patient complaints
Ensuring a positive experience for all patients

Benefits

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
Low employee premiums
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan (Salud contributes 5% of your compensation each month)
403b Retirement savings plan
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program