Customer Service Associate

Little River Casino Resort•Eastlake, MI

11d•$15 - $22•Onsite

About The Position

Perform purchase transactions, receiving and stocking store shelves. Complete general cleaning of store and grounds. Complete daily underground tank storage inspections. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

Class C certification for underground tank storage or must obtain within first week of employment
Michigan TAM certification or must obtain within 60 days of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
At least 18 years of age
Basic organizational, written, and verbal communication skills
Basic professional telephone etiquette
Basic money handling skills with the ability to count money and give change swiftly and accurately
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Basic problem solving skills
Accurate and detail-oriented
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Passing a pre-employment drug test excluding marijuana
Passing Resorts background check to meet the employment eligibility requirements as they pertain to the position
Successfully completing a 90-day introductory period
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Performs all duties in accordance with Little River Casino Resort guest service standards.
Completes daily and monthly underground tank storage inspections.
Processes gas and store transactions using Point of Sale (POS) computer system.
Handles money accurately and securely according to established procedures.
Stocks shelves, coolers, and freezers daily.
Performs general upkeep to designated area and maintains general appearance of C-store areas.
Identifies and reports all irregular, unsafe, or hazardous conditions.
Maintains general knowledge and provides information to guests regarding Little River Casino Resort events, promotions, programs, and services.
Attends all trainings designated by department management.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Organizational Development department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.