Customer Service Associate

Workforce Solutions•Monona, WI

13d•Onsite

About The Position

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking an Customer Service Associate to join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years. The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication. In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customers.

Requirements

High school diploma or equivalent required
Minimum of 2 years of customer service experience or a related role
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to manage multiple priorities in a dynamic, fast-paced environment
Comfortable handling challenging situations and tight deadlines with professionalism
Strong computer proficiency, including Microsoft Office applications such as Excel and Word
Ability to quickly learn new systems, processes, and products
Self-motivated with the ability to work independently and collaboratively with others

Nice To Haves

Experience working within ERP systems is preferred

Responsibilities

Serve as the primary point of contact for customers.
Assist customers with product information, order management, shipping inquiries, and service-related requests.
Maintain professional and timely communication with customers.
Work closely with internal teams and external customers to ensure orders are processed accurately and efficiently.
Support the order entry process.
Manage administrative tasks.
Learn the company's products and systems to become a trusted resource for customers.