Customer Service Associate (CG, FL Branch)

Belmont Bank and Trust Company•Coral Gables, FL

1d•$22 - $27•Onsite

About The Position

Belmont Bank & Trust is looking for a Customer Service Associate/ Bank Teller for our Coral Gables Branch. Tellers have many responsibilities and duties including safeguarding depositors’ funds, adhering to Banking regulations, being detail oriented to achieve accurate transaction processing and record keeping, as well as knowing the Bank’s products and services and how to successfully cross-sell them to build relationships. Tellers are the frontline for the bank and therefore should be personable, patient, efficient and confident.

Requirements

High school diploma or equivalent
Strong written and verbal skills
Ability to multi-task
Ability to work as a team
Ability to uphold the image of the Bank
People-oriented with good communicative and interpersonal skills
Ability to respond to common inquiries or complaints from customers
Ability to explain rules and regulations to customers in a confident manner
Ability to understand basic math computations
Ability to calculate basic math in regards to calculating deposits, withdrawals, and summations
Ability to apply concepts of basic algebra
Ability to balance a cash drawer on a daily basis and manage cash shipments
Ability to handle multiple customers with multiple requests on a daily basis
Ability to know and understand typical transactions for different types of customers (i.e. personal v. business)
Strong PC skills including word processing, spreadsheet, presentation, internet and internal software

Nice To Haves

Secondary education is preferred (either 4 year Bachelor’s Degree or current enrollment towards this goal)
1-2 years sales or customer service experience is preferred

Responsibilities

Managing and balancing a cash drawer
Accepting and processing customer deposits
Creating official checks and money orders
Running the coin machine
Making loan payments
Processing U.S. Savings Bonds
Preparing CTRs (currency transaction reports)
Preventing fraud
Ensuring proper product, service and regulatory knowledge to make sure all banking activity is compliant
Talking comfortably with customers and being confident when speaking of Bank products and services in order to cross-sell and enhance the customer’s banking relationships
Achieving monthly sales goals