Branch Customer Service Representative - Delray Beach, FL

Auto Club Group • Delray Beach, FL

4d • Onsite

About The Position

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to join their team. This full-time, hourly position offers an excellent opportunity to build a career path within ACG, with potential to move into other branch positions (Field Insurance Sales Agent, Travel Agent) or other departments such as Call Centers, Automotive Services, Claims, Underwriting, and more. As the face of the branch, you will be responsible for promoting ACG products and services, ensuring customer satisfaction, and participating in office events to generate revenue. You will greet customers, service their needs, and sell membership, travel products, and some banking products. The role involves generating leads, informing members about specials, providing travel information, responding to inquiries, and referring complex issues to senior staff. Additionally, you will handle cashiering services, process payments for insurance policies, travel, and tickets, manage remittance/depository transfers, balance the cash drawer, resolve member complaints, provide administrative support during peak periods, and conduct outbound promotional calls. Other duties as assigned.

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Responsibilities

• Promote ACG products and services
• Promote customer satisfaction
• Participate in office events to help generate revenue
• Greet customers and service their needs
• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED