Customer Service - Delray Beach

Clerk of the Circuit Court & Comptroller, Palm Beach County • Delray Beach, FL

1d • Onsite

About The Position

The Clerk of the Circuit Court & Comptroller's office is seeking a well-organized, detail-oriented professional who thrives on variety and excels at time management to join our South County team as a Customer Service Clerk in the Violations Bureau. As part of the Violations Bureau, you will assist customers from all walks of life with processing citations filed throughout Palm Beach County. This role offers the opportunity to develop expertise in traffic citations, driver’s license reinstatements, misdemeanor cases, county ordinances, and more. It’s an excellent fit for someone who enjoys learning, problem-solving, and providing high-quality customer service in a fast-paced environment. This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.

Requirements

• High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment
• Attention to Detail
• Communications skills
• Time Management
• Teamwork
• Problem Solving
• Money Handling

Nice To Haves

• Some vocational or college courses preferred

Responsibilities

• Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed
• Cashiers criminal traffic and ordinance violations
• Reinstates driver's licenses
• Scans and updates over-the-counter citations
• Sets court hearings
• Provides statistical reports
• Runs collections process and payoff requests
• Performs other customer service related functions
• Accepts documents for recording
• Identifies document type
• Verifies statutory requirements
• Calculates and cashiers related taxes and fees
• Issues certified copies
• Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership
• Scans documents
• Verifies legibility of documents scanned into the Official Records
• Accepts VAB petitions and documents to be filed in existing County Civil cases
• Processes e-filed documents

Benefits

• Generous paid time off and 17 paid holidays
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED