Branch Customer Service Representative

MADICO•Huntington Beach, CA

18h•$18 - $22•Onsite

About The Position

The Branch Customer Service Representative position is an onsite role, Monday-Friday 7:30am-4pm in our Huntington Beach, California location. This role provides customer service by answering phones, entering orders and assisting customers in the distribution center. The position also involves management system responsibilities, including participating in identifying how work affects quality or environmental impact, improving work processes, writing procedures, understanding policies, keeping records, and participating in audits.

Requirements

Ability to read, analyze and interpret regulations including work instructions, procedures and policies.
Ability to interpret instructions and use the computer for order placement and to work on the internet.
Basic math skills are needed to mix cleaning solutions and count materials.
High School Diploma or General Education Diploma (GED) required.
2 years of related experience.
Proficient in Microsoft Office Word, Excel, PowerPoint and Access.
Ability to operate various software programs including CRM.
Lifting up to and including 25 pounds.

Responsibilities

Answer phones in a courteous and timely manner, assist customers by taking and processing orders using MAX.
Assess customer needs and direct them to the applicable department.
Process orders for walk-in customers.
Invoice orders and notify dealers.
Work in conjunction with Warehouse Coordinator to process daily orders.
Notify dealers of back orders, shipping delays, COD information, etc.
Responsible for daily filing and submitting office supply orders.
Act as support person for sales which includes preparing and distributing Dealer Information Packets (PDIs), as well as inputting new dealer information into MAX.
In the absence of the Branch Manager the Customer Service Representative will perform cash receipts, data entry and deposits.
Perform daily sales updates and reports and accounts receivables as per company guidelines.
Stay abreast of product location in the warehouse and assist as needed by pulling orders, performing Cuts/Roll Downs and perform online shipping with UPS.
Participate, or assist, in identifying how the work that you do affects the quality or impacts on the environmental aspects of the products or services we provide to customers.
Improve your work processes.
Write procedures or work instructions that describe your work.
Provide input and verify that documented procedures are adequate and accurate.
Understand and use your work/job instructions.
Understand our quality and environmental policies and how they apply to you.
Keep records and data.
Participate in internal audits.
Participate in ongoing process improvement.
Participate in external registration and surveillance audits.