Flex Customer Service

Hertz • Norfolk, VA

1d

About The Position

The Flexible Customer Service Associate consults with customers about their rentals and provides customer service and sales support. The associate actively offers products and services, overcomes customer objections, and seeks to maximize revenue opportunities. Responsibilities also include shuttling customers and preparing vehicles for customer pick-up by cleaning them, assessing damage, fueling them, and refilling fluids.

Requirements

• Strong oral and written communication skills.
• Demonstrated ownership, accountability, and initiative.
• Auditory, speaking, and communication capabilities necessary to perform the role’s responsibilities.
• Ability to perform the listed essential functions, including sitting, standing, walking, bending, twisting, climbing, driving, pushing, pulling, speaking, hearing, writing, lifting, seeing, and reading.
• Knowledge of operating a computer terminal, telephone, calculator, copy machine, and fax machine.

Responsibilities

• Consult with customers about their rentals.
• Provide customer service and sales support.
• Actively offer products and services and overcome customer objections to maximize revenue opportunities.
• Shuttle customers.
• Prepare vehicles for customer pick-up by cleaning them, assessing damage, fueling them, and refilling fluids.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed