Customer Service Associate

Walgreens • Littleton, CO

9d

About The Position

The Customer Service Associate provides a distinctive, friendly, and efficient customer experience. The role serves customers at checkout and assists with questions, products, and services. It also supports store operations, including merchandising, inventory, displays, asset protection, regulated-product compliance, photo services, web pickup orders, and keeping the store clean and orderly. The associate follows company policies, maintains respectful relationships with coworkers, and completes assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
• Provide fast, friendly, and efficient service and recommend items, trade-up products, or companion items.
• Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to applicable policies and procedures.
• Rotate consumable products using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
• Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly store inside and outside.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed