Customer Service Associate I

Family Dollar•Clendenin, WV

3d•Onsite

About The Position

Family Dollar is seeking a Customer Service Associate to provide customers with a positive shopping experience. The role includes assisting customers, operating an assigned cash register, maintaining cash security and company assets, stocking and recovering merchandise, receiving deliveries, and helping unload trucks. Associates also help maintain a safe, respectful, clean, and orderly store, including cleaning and restocking bathrooms, sweeping and mopping floors, and taking out trash. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor level to above shoulder height.
Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain the security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment and interact professionally and courteously with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.