Customer Service Associate I

People's Bank of Commerce•Ashland, OR

22h•Onsite

About The Position

The Customer Service Associate I (CSA I) is an entry-level teller role that provides foundational training and experience in banking operations. Under direct supervision and in a structured training environment, the CSA I performs basic teller activities, including receiving, paying out, and accurately recording customer transactions. Performance is regularly evaluated to assess skill development, accuracy, and readiness for advancement to the CSA II position. The role calls for basic math aptitude, organizational skills, attention to detail, reliability, professionalism, and a strong commitment to customer service. Prior cash-handling experience is preferred. The CSA I works under the Branch Service Officer and has no supervisory responsibilities. The employee receives ongoing coaching, participates in structured training and certification programs, and is expected to progress through assignments while demonstrating increasing accuracy and efficiency. This is an onsite position; remote work is not allowed. People’s Bank of Commerce is a community business bank established in Medford, Oregon, in 1998. The bank describes its work as grounded in service, community, and financial empowerment, and expects employees to deliver accurate, high-quality work, support their colleagues, prioritize customers, and contribute positively to the community.

Requirements

High school diploma or GED.
At least one year of cash-handling experience with a good balancing record is preferred.
Computer knowledge and familiarity with Microsoft Word, Excel, and Outlook.
Experience using a ten-key keypad by touch.
Basic math aptitude, organizational skills, attention to detail, and consistent documentation habits.
Ability to follow instructions, structured workflows, procedures, and tools while working effectively under supervision.
Ability to identify unusual activity, privacy concerns, or timing risks and escalate appropriately rather than making assumptions.
Professional appearance, demeanor, and customer engagement.
Willingness to learn banking systems, processes, and regulatory concepts.
Demonstrated reliability, accuracy, and professionalism.
Ability to meet training milestones and teller certification requirements; advancement potential is assessed based on performance and readiness.
Ability to meet internal service-level expectations for simple tasks and routine customer service requests.
Ability to interact with staff and customers, take initiative, solve problems, and work with supervisor assistance to meet deadlines and demands.
Ability to work for extended periods at a computer terminal and meet the listed physical demands, including lifting up to 30 pounds, sitting, walking, standing, and using finger dexterity.

Nice To Haves

Prior cash-handling experience, preferably at least one year with a good balancing record.

Responsibilities

Provide prompt, friendly customer service and courteous, professional support by telephone, email, and voicemail.
Interact professionally with customers, listen to their goals, and recommend services when appropriate; consult teammates or supervisors to build product knowledge.
Refer customer questions, non-standard requests, unclear instructions, and concerns to a supervisor rather than making assumptions.
Process basic monetary teller transactions under direct supervision, following the Teller Manual and applicable deposit processing guidelines.
Assist with authorized routine checking and savings transactions after verifying signatures and applicable requirements.
Issue receipts, verify transaction accuracy, and maintain complete and accurate transaction records.
Sell cashier’s checks, accept loan payments, handle wire transfer requests, process mail, and redeem U.S. Savings Bonds under supervision, as assigned and authorized.
Learn to handle negotiable items appropriately, verify endorsements, and apply established check-cashing guidelines.
Secure the cash drawer, assigned keys, and negotiable items; keep work areas clean at the end of the business day.
Balance the teller cash drawer daily according to Teller Job Standards and follow authority limits, bank policies, and procedures.
Identify potential red flags, including unusual activity, third-party callers, elder abuse indicators, identity mismatches, privacy concerns, and potential sanctions matches; escalate concerns promptly.
Learn and assist under supervision with deposit holds, stop payments, Currency Transaction Report preparation, and other applicable compliance processes; do not independently complete or interpret CTR forms or advise customers on structuring.
Follow identity verification, documentation, fraud-prevention, internal-control, privacy, confidentiality, security, and regulatory procedures; route Regulation E cases to the appropriate team.
Protect customer information by following authentication and consent requirements, recognizing potential privacy incidents, and escalating concerns.
Follow cybersecurity policies, procedures, acceptable-use standards, and clean-desk standards; promptly report suspected security incidents or risks and complete annual security training.
Review fees and account disclosure requirements and learn to read Truth in Savings Act disclosures and correctly quote APY versus interest rate.
After mastering foundational teller skills, become familiar with basic Digital Admin system functions; learn foreign check processing and wire form procedures in preparation for the CSA II role.
Learn to use Center Doc teller functions to support appropriate transaction documentation.
Receive and apply ongoing coaching and performance feedback; progress through training assignments and meet training milestones and teller certification requirements.
Attend meetings as requested, arrive at work and return from breaks on schedule, and maintain daily attendance.
Perform special projects and other duties as assigned.
Model the bank’s values by delivering accurate, high-quality work, supporting a positive team culture, prioritizing customer needs, and contributing positively to the community.