Customer Service Associate

Exp. Group. LLC • McAllen, TX

32d • Onsite

About The Position

Our Texas team is growing, and we're looking for a motivated, bilingual Customer Service Associate to join us on-site — someone who's versatile, reliable, and ready to contribute across multiple areas of the business.

Requirements

• Bilingual in English and Spanish — required
• Strong communication skills, both written and verbal
• Organized, detail-oriented, and able to manage multiple priorities at once
• Comfortable working in a fast-paced, operations-driven environment
• Basic computer and math skills; experience with order management, ERP, or accounting software is a plus
• Ability to follow up persistently and professionally without dropping the ball

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email
• Enter and track customer orders accurately and in a timely manner
• Follow up on order status and proactively communicate updates to customers
• Research and resolve discrepancies, delays, or fulfillment issues in coordination with the warehouse and operations team
• Escalate unresolved claims and follow through until closure — owning the issue from start to finish
• Document customer complaints, credits, and resolutions accurately for internal records
• Support the accounting team with invoice follow-ups, billing discrepancies, and payment-related inquiries
• Assist with basic administrative and accounting tasks including data entry, filing, and reconciling order records
• Cross-collaborate with internal departments as needed to keep operations moving

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed