Customer Service Associate - West Virginia
About The Position
In this position, you will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!
Requirements
- 18 years of age or older
- High School Diploma or GED
- Excellent customer service and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced call center environment.
- Open availability between 8am - 9pm ET Sunday through Saturday.
- Must currently reside in the state of West Virginia to be considered.
- Must meet Equipment Requirements (Windows 11, dual-core or higher processor with base clock speeds of 2.00GHz or better, 8GB RAM or higher, 5GB or higher Hard Drive Free Space, Webcam, USB Headset, Second monitor, High Speed Internet speeds at least 20 Mbps download/10 Mbps upload connected via Ethernet cable, Chromebooks/Mac computers cannot be utilized).
- Willing to participate in pre-employment drug screening and background checks.
Nice To Haves
- Previous experience with internet service provider troubleshooting and home networking preferred, but not required.
Responsibilities
- Provide solutions to customers.
- Answer general customer service questions including service issues and billing inquiries.
- Identify product enhancement opportunities.
- Troubleshoot customer issues.
- Own all customer interactions with a goal of one call resolution.
Benefits
- Full time, bi-weekly pay from $14 (work from home) - $16 per hour (onsite)
- Paid training and continuous development
- Promotion opportunities
- Medical, Dental and Vision benefits after 60 days of successful employment
- 401K and Stock plan participation
- Employee perks and discounts with both national programs and community engagement programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
