Customer Service Associate - Entry Level

GEM•Richmond, VA

About The Position

Our team is seeking a Customer Service Associate who is eager to learn, enjoys connecting with people, and wants to develop valuable workplace skills in a dynamic professional setting. This entry-level customer service position is open to candidates with little or no prior experience. We offer structured training, hands-on coaching, and ongoing guidance so you can confidently learn the role and grow within the organization. Whether you are entering the workforce, pursuing a new career path, or looking for an opportunity to strengthen your professional skill set, this position can provide a strong starting point for future advancement.

Requirements

Confident verbal communication and strong people skills
An upbeat, adaptable approach and genuine interest in learning
The ability to manage responsibilities independently while contributing to a collaborative team
Reliability, professionalism, and a strong sense of accountability
Effective decision-making and attention to accuracy
A genuine interest in helping customers and creating positive interactions

Nice To Haves

Experience in retail, restaurants, hospitality, sales, call centers, or other customer-facing roles is helpful but not mandatory

Responsibilities

Welcome customers and deliver helpful, professional assistance throughout each interaction
Listen carefully to customer concerns and identify appropriate answers or solutions
Establish positive connections with customers through clear, courteous communication
Handle questions, requests, and basic account or service-related needs
Become knowledgeable about available products, services, and customer engagement practices
Work alongside colleagues to meet performance objectives and strengthen customer satisfaction
Enter and update information accurately while following company guidelines and procedures
Strengthen your abilities in communication, critical thinking, conflict resolution, teamwork, and leadership