Customer Service Associate - The Toro Company

The Toro Company•Bloomington, MN

21d•$20 - $25•Hybrid

About The Position

The Customer Service Associate provides frontline customer support primarily to dealers, distributors, and other business customers across Toro and Exmark. The role is responsible for order entry and maintenance, customer inquiries, parts research, claims support, and research and resolution of order-related issues. Working across internal teams, locations, and systems, the associate provides accurate information, coordinates next steps, and documents and routes issues requiring additional or specialized support to the appropriate team.

Requirements

High school education or GED required
Strong data entry and system navigation skills required, with proficiency in Microsoft Office programs
Excellent written and verbal communication skills to effectively and diplomatically interact with and manage customer needs via phone, email and face to face (internal and external)
Tactful in conflict resolution situations
Ability to manage large workload utilizing multi-tasking, prioritization and organizing skills
Must be able to work effectively in high pressure situations in a fast-paced environment
Ability to make a valuable contribution to team objectives
Must be punctual and demonstrate reliable attendance to support the team and customers

Responsibilities

Serve as a primary point of contact for dealers, distributors, and other business customers through phone, email, and other communication channels.
Support recurring Order Services activities, including account maintenance, order exception monitoring and expediting, departmental projects, and other assigned responsibilities as business needs require.
Enter and maintain customer orders and process related requests, including order changes, returns, credits, and claims.
Provide timely and accurate information regarding order status, shipment tracking, product availability, and applicable policies and procedures.
Document customer interactions, actions, and updates in Salesforce to maintain accurate records and support effective issue handling.
Assist with part identification, pricing, availability, interchangeability, and related research using established systems, reference materials, and other resources.
Research and resolve order, shipment, account, and service-related issues when possible; document and route issues requiring specialized support to the appropriate department or location.
Use and maintain team process documentation, identifying gaps and communicating needed updates to leadership to support clear and consistent procedures.