Customer Service Associate

Walgreens•Bentonville, AR

1d•$15 - $19•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and models customer-service best practices with team members. Operational duties include recommending products and related items; processing purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and implementing asset-protection procedures. The associate helps ensure compliance with laws governing regulated products, constructs and maintains displays, completes resets, supports food separation and product placement, rotates consumable stock, and restocks items. The associate uses store systems and equipment, serves customers in the photo area, performs digital passport photo and related services, and handles web pickup orders. The role also includes maintaining the store’s interior and exterior condition, following company policies and procedures, maintaining respectful coworker relationships, completing assigned tasks, and attending training and completing assigned PPLs.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends is listed as preferred.

Responsibilities

Provide courteous, fair, friendly, and efficient checkout service.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Recommend items for sale, trade-up items, and companion items.
Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Rotate consumable stock using first-in, first-out methods and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.