Customer Service Associate I

Family Dollar•East Flat Rock, NC

20d•Onsite

About The Position

The Customer Service Associate delivers a positive shopping experience by assisting customers, processing sales, maintaining merchandise and store presentation, and supporting store operations. The role also involves receiving and unloading merchandise, replenishing stock, protecting cash and company assets, and maintaining a clean, safe, and respectful environment. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at an assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise and help unload trucks.
Replenish stock in accordance with productivity standards.
Help maintain a positive, safe, and respectful environment through professional, friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.