Customer Service Associate - Temporary

Walgreens•Lumberton, NC

14h

About The Position

Models and delivers a distinctive, welcoming customer experience while providing courteous, fair, friendly, and efficient checkout service. The associate operates an assigned cash register and supports customers throughout the store, including in the photo area and with web pickup orders. The role also supports store operations, merchandising, inventory, asset protection, maintenance, and compliance with company policies and applicable laws. Attends training and completes assigned learning activities. This is a temporary position. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service practices, including courteous communication, proactive assistance, identifying customer needs, and helping customers until they are satisfied.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment appropriately.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and recommendations of promotional photo products.
Monitor Picture Care Plus web pickup orders, select items, and deliver orders to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.