Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role involves assisting customers with products and services, resolving issues, operating a cash register, maintaining merchandise and store displays, and supporting store operations and upkeep. The associate also provides customer service in the photo area, handles web pickup orders, follows asset protection procedures and applicable laws for regulated products, and completes assigned training and other tasks. This is a temporary position requiring a flexible schedule that may include evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices with team members, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, including trade-up and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
