Full Time - Customer Service Associate - Tool Rental - Closing

Lowe's Companies, Inc. • Cornelia, GA

1d

About The Position

The Customer Service Associate welcomes customers, provides friendly and professional service, and helps shoppers find products and services for their home improvement needs. Associates assist with product selection and handling, merchandise organization and replenishment, order and delivery processing, and shopping or checkout. Depending on the department and customer needs, they may also prepare merchandise, such as tinting paint, cutting pipe or wood, or cutting drywall or blinds. Associates may be cross-trained in other store areas. The role is in Tool Rental, with closing indicated in the posted title. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Lifting methods vary; single lifts are limited to 75 pounds, and powered equipment should be used when required with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly and professional customer service.
• Help customers locate and handle merchandise.
• Replenish merchandise by identifying empty shelf areas and restocking them.
• Process orders and deliveries accurately so customers receive the expected merchandise on time.
• Cross-train in other store areas to support customer service.
• Prepare merchandise according to department and customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed