Part Time - Customer Service Associate - Tool Rental - Flexible

Lowe's Companies, Inc. • Denver, NC

2d

About The Position

As a part-time Customer Service Associate in Tool Rental, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with product selection and merchandise, and help ensure customer needs are met. The role may involve organizing and replenishing merchandise, processing orders and deliveries, preparing department merchandise, and assisting customers through shopping or checkout. Associates may cross-train in other store areas. Department assignments depend on hiring needs and skillsets.

The role may involve working inside and outside in varying weather conditions, including heat, cold, wet, humid, windy, or drafty environments. Exposure to noise and moving or shaking objects and equipment is possible. Lifting procedures vary by role, weight, and volume; single lifts are limited to 75 pounds, and team lifts or powered equipment are used as appropriate, following training and safety guidelines. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by finding empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Flexible schedules.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed