Full Time - Customer Service Associate - Tool Rental - Closing

Lowe's Home Centers • Cape Girardeau, MO

5d

About The Position

The Customer Service Associate helps Lowe’s customers find products and services for their home improvement needs by providing friendly, professional service. Associates welcome customers, answer questions, help locate and select merchandise, and may occasionally load merchandise. Most of the work involves listening to customers, answering questions, and organizing merchandise. Daily responsibilities vary by department; this position is identified as Tool Rental, closing. Associates may work in other store areas through cross-functional training and may travel occasionally for meetings, training, or to support neighboring stores. Work may involve indoor and outdoor conditions, varying climates, noise, and moving or shaking equipment. Associates must follow safe lifting guidelines and use powered equipment only as required, with proper training or assistance.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
• Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other store areas to help deliver customer service.
• Prepare department merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Occasionally load merchandise.
• Complete other duties as assigned.
• Travel occasionally to meetings, training, or to support neighboring stores, if needed.

Benefits

• Competitive pay and flexible schedules.
• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed