Customer Service Associate

SOUTHERN MARINE SUPPLY INCORPORATED • Fort Lauderdale, FL

54d • Onsite

About The Position

Southern Marine Supply is seeking a reliable and customer-focused Customer Service Associate to support our marine supply store in Fort Lauderdale. This role is the first point of contact with customers and plays a key role in providing fast, accurate service to marine professionals, contractors, and boat owners. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced marine supply environment.

Requirements

• Previous customer service or retail experience preferred (marine, HVAC, plumbing, or electrical industry experience a plus)
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic computer skills and experience with point-of-sale or inventory systems
• Strong attention to detail and organizational skills
• Willingness to learn marine products and systems
• Ability to lift and move marine parts and supplies (up to ~50 lbs)
• Professional appearance and positive attitude

Nice To Haves

• Marine supply, boating, or yachting industry experience
• Knowledge of marine HVAC, plumbing, pumps, electrical, or water systems
• Experience working with contractors or trade professionals

Responsibilities

• Greet customers and provide knowledgeable, professional assistance at the counter and over the phone
• Assist customers with product selection, availability, and basic technical questions related to marine parts and systems
• Process sales transactions, invoices, and payments accurately
• Manage customer accounts, orders, and special requests
• Coordinate with warehouse staff to pull, stage, and verify orders
• Assist with inventory organization, restocking, and product labeling
• Handle returns, exchanges, and order discrepancies professionally
• Maintain a clean, organized, and efficient sales counter and showroom area
• Communicate effectively with vendors and internal team members to source special-order items
• Support same-day delivery or pickup requests as needed
• Usage of HubSpot, Syn7 (POS system), for invoicing, purchase orders, quotes, etc.
• Research and locate products and units using online resources for comparable pricing and access
• Follow up with customer orders and quotes to meet sales needs

Benefits

• Competitive Pay
• Monthly profit sharing
• Medical, Dental, Vision & Life Insurance – company pays 100% pf the employee premiums
• 401k with company match
• Paid Holidays and PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed