Customer Service Associate - FuzeRx

Fuze Health

3d•Remote

About The Position

The Customer Service Associate at Fuze Health supports our Operations Management department. In this role, you will work alongside collaborative partners and dedicated achievers in the field. In this role, you will utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries.

Requirements

Strong computer skills and knowledge of electronic medical records
Ability to speak and write effectively at a high school graduate level
Ability to solve problems and identify solutions
Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations
Ability to work independently as well as an integral part of the patient care team
Ability to follow instructions and standard operating procedures
High School Diploma or GED equivalent
Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).
1-2 years experience with healthcare-related customer support

Nice To Haves

Experience in Telehealth

Responsibilities

Conducting outbound calls to reach patients recently discharged from the ER
Support inbound calls from patients interested in our program
Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
Assist with admin tasks to support patient care coordination
Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month.