Customer Service Associate

Walgreens•Banning, CA

2d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Responsibilities include operating the cash register and processing purchases, payments, voids, returns, refunds, and exchanges; recommending products; maintaining clean, orderly, well-merchandised counters, shelves, and displays; checking in, pricing, and rotating merchandise; and helping with inventory and store records. The associate follows asset-protection procedures and applicable laws for regulated products, assists with food separation and stocking, and supports store maintenance. The position also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The associate maintains working knowledge of store systems and equipment, complies with company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Deliver a distinctive and delightful customer experience by greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service at checkout.
Recommend items for sale, trade-up items, and companion products.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and suggestive selling of promotional photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Assist with exterior and interior maintenance to ensure the store is clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.