Customer Service Associate, Fifth Ave

Richemont • New York, NY

1d • $30 - $32 • Onsite

About The Position

This is a highly client-facing role that ensures After Sales Service is handled efficiently. You will also provide support to Sales Associates and to the Back-Office team as needed and assists in maintaining the store’s appearance. By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Requirements

• At least 2 years of experience in a Sales Administration or Customer Service role
• Proficiency with Microsoft Office
• Proficiency with SAP
• Valid work authorization for employment in the USA

Nice To Haves

• Bachelor’s degree
• Experience in luxury watches or jewelry industry

Responsibilities

• Manage product registration for repairs and maintenance
• Obtain updates from service facilities and factories and assisting sales associates with client communications
• Ensure that After Sales Service statistical information and inventory results are correct
• Consult with Management or members of the Sales Team on related After Sales issues
• Provide support to Sales Associates and to the Back-Office team as needed
• Assist in maintaining the store’s appearance

Benefits

• Medical
• Dental
• Vision programs
• Health savings accounts
• Flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level