Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. The associate assists customers and patients with products and services, resolves issues, answers questions, recommends items, and follows customer service best practices. Operational duties include processing purchases, returns, refunds, exchanges, voids, and rain checks; maintaining merchandise, displays, inventory, and store cleanliness; following asset protection and regulated-product procedures; and supporting food handling, stock rotation, and web order pickup. The associate also provides photo-area services, including digital passport photos and print services, and uses store systems and equipment. The position includes completing assigned tasks and training, maintaining respectful relationships with coworkers, and complying with company policies and procedures. This is a temporary role requiring a flexible schedule that may include evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer service best practices, including proactive assistance and identifying customer needs.
- Recommend items for sale, including trade-up and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
