Customer Service Associate

Walgreens•Minneola, FL

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Associates model and share customer-service best practices with team members, including interpersonal habits and Walgreens service traits. The position supports store operations by serving customers, recommending products and companion items, processing purchases and payment transactions, maintaining merchandise and displays, checking in and pricing products, and following asset-protection procedures. It also includes compliance with laws for regulated products, stocking and rotating consumable items, separating food products as directed, providing photo-area services, and fulfilling web pickup orders. Associates help maintain a clean, orderly store, follow company policies, maintain respectful coworker relationships, complete assigned tasks, and attend required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient customer service.
Recommend products, trade-up items, and companion items to customers.
Register purchases on an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Implement company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to ensure the store is clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.