PM Customer Service Desk
About The Position
The Customer Service Desk is the first point of contact for incoming patrons and is described as one of the most important roles in the stores. Customer Service Associates help ensure customer satisfaction by responding to inquiries and concerns. Honeoye Falls Marketplace and Mendon Meadows is a family-run business that has operated for over 30 years and follows the company motto “we CARE” (Community, Accountability, Respect, Engagement). The company says it develops its business by applying its core values alongside its team and hires employees it believes have the skills and potential to succeed. The customer service desk team greets customers entering the store, answers and forwards incoming calls, and responds to customer questions, comments, and complaints, involving management when necessary. Associates process and update requests for the company’s Perx Card loyalty program; sell and cash New York State Lottery transactions in accordance with state and county regulations; and process cash transactions, other forms of payment, discounts, EBT, WIC, coupons, and store discounts. This is a part-time position. Availability is needed for at least two weekdays and one weekend day. The role requires standing, walking, lifting, and bending for extended periods.
Requirements
- At least two years of friendly and welcoming customer service experience.
- Previous cashiering experience.
- Availability for at least two days during the week and one weekend day.
- Exceptional communication skills and the ability to handle stressful situations carefully.
- Highly motivated.
- Able to work as part of a team and independently at times.
- Able to multitask.
- Focused and efficient.
- Able to stand, walk, lift, and bend for extended periods.
Nice To Haves
- Grocery and/or retail experience preferred.
Responsibilities
- Greet customers as they enter the store.
- Answer and forward incoming calls.
- Respond to customer questions, comments, and complaints, involving management when necessary.
- Process and update customer requests for the company Perx Card loyalty card.
- Sell and cash New York State Lottery transactions while following state and county regulations.
- Process cash transactions and all forms of payment and discounts, including EBT, WIC, coupons, and store discounts.
Benefits
- Medical coverage for full-time employees.
- Dental coverage for full-time employees.
- 401(k) options.
- Paid time off for full-time employees.
- Sick pay for part-time employees.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
