Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and shares customer-service best practices with team members. Responsibilities include operating a cash register and processing purchases, payments, returns, refunds, exchanges, and related transactions; recommending products; maintaining clean and well-merchandised counters and shelves; checking in and pricing merchandise; and supporting inventory, displays, resets, and product rotation. The associate follows asset-protection procedures and applicable laws for regulated products, assists with food-item separation and stocking, and maintains a clean and orderly store. The role also provides photo-area services, including digital passport photos and print services, handles web pickup orders, maintains respectful relationships with coworkers, follows company policies and procedures, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
Responsibilities
- Deliver a distinctive, delightful customer experience and provide courteous, fair, friendly, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Operate the assigned cash register, register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Follow asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver orders to customers when they arrive at the store.
- Assist with exterior and interior maintenance to keep the store clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
