CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Ewing Township, NJ

2d•Onsite

About The Position

This is a part-time position at the Ewing Store in Ewing, NJ. The role involves customer service, processing transactions, maintaining the store, and cross-training in other areas. The goal is to provide excellent customer support while contributing to the company's mission of job training and education.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation.
Achieve 40% Round-Up transaction average every month.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking the customer, listening and responding to concerns, engaging at the register, managing the register line, using good phone etiquette, and providing clear announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Maintain sales floor by recovering sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Utilize systems, including phones and paging systems and make regularly scheduled announcements.
Maintain interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company issued uniform.
Regular attendance is required.
Perform all other essential duties as assigned.