CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Atlantic Highlands, NJ

1d•Onsite

About The Position

This is a part-time position at the Atlantic Highlands Store. The role involves customer interaction, processing transactions, maintaining the store's appearance, and stocking merchandise. Employees will receive cross-training in other roles to promote growth and productivity. The position requires regular attendance and the ability to perform various essential duties.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Ability to be truthful and be seen as credible in the workplace.
Ability to make sound decisions that will impact business goals and strategies.
Ability to be dependable and trustworthy.
Ability to bring energy to the performance of a task.
Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking customers, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.
Recover sales floor and dressing rooms.
Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.
Utilize systems, including phones and paging systems and make regularly scheduled announcements.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend regularly.
Perform other essential duties as assigned.
Complete opening and closing procedures as necessary.
Achieve 40% Round-Up transaction average every month.