CUSTOMER SERVICE ASSOCIATE TRAINEE PART TIME

Goodwill Industries of Southern New Jersey and Phi•Voorhees Township, NJ

2d•Onsite

About The Position

This is a part-time position at the Voorhees Store. The role involves customer interaction, processing transactions, maintaining the store's appearance, and stocking merchandise. The trainee will also receive cross-training in other areas to promote growth and productivity. Responsibilities include opening and closing procedures, customer engagement, and ensuring a clean and organized sales floor.

Requirements

Must possess professional etiquette.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including nights, weekends, and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.
Customer Service: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers using specific steps: greet from 5 feet, focus on the customer, maintain a clean store, use 'Walk, Talk, and Show' techniques, thank customers, listen and respond to concerns, engage at the register, manage the register line, use good phone etiquette (answer within 3 rings), and provide clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
Recover the sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems, and make regularly scheduled announcements.
Maintain interior and exterior of the store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.