CUSTOMER SERVICE ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Jackson Township, OH

12d•$16 - $16•Onsite

About The Position

This role is for a Customer Service Associate Trainee at the Audubon Store in Audubon, NJ. The position involves processing register transactions, handling money, engaging customers, maintaining the store's appearance, and stocking merchandise. Trainees will also receive cross-training as a Donation-Utility Associate and Barcoder to foster growth and productivity. The role requires adherence to all Goodwill policies and safety procedures, professional etiquette, and regular attendance. The associate will also be responsible for interior and exterior store maintenance.

Requirements

Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Sound and Timely decisions: Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.
Reliability: The trait of being dependable and trustworthy.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Vision corrected to within normal limits.
Ability to function in a hectic work environment with occasional periods of high stress.

Responsibilities

Follow all Goodwill policies and safety procedures.
Process register transactions, handle money, and count down a drawer.
Ask every customer for a Round-Up donation and achieve a 40% Round-Up transaction average monthly.
Engage customers successfully using specific steps including greeting, focusing on the customer, maintaining a clean store, walking, talking, showing, thanking customers, listening and responding to concerns, managing the register line, and using good phone etiquette.
Provide short, clear, timely announcements.
Receive cross-training as Donation-Utility Associate and Barcoder.
Train to complete opening and closing procedures.
Stock and maintain the sales floor with newly processed merchandise.
Maintain a clean and organized sales floor by sizing merchandise and organizing wares and furniture.
Recover the sales floor and dressing rooms.
Establish or identify prices of goods.
Utilize systems, including phones and paging systems.
Maintain the interior and exterior of the store in a neat, clean, and orderly manner.
Maintain a clean and neat personal appearance.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.