Customer Service Associate, Technical

Ivoclar NA • Town of Amherst, NY

11d • $20 - $21 • Onsite

About The Position

Ivoclar is seeking a motivated and detailed-oriented Customer Service Associate to join our technical team and support our expanding & growing customer base within the dental industry. The Associate will be a first point of contact for incoming customer inquiries, providing support with orders, product information, logistics and account management.

Requirements

• Previous customer service experience required.
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• Candidates must be legally authorized to work in the United States on a permanent basis.

Nice To Haves

• Experience in a product related environment preferred.
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

Responsibilities

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Issue credit and rebills for the lab business when needed
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant ERP procedures
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Benefits

• This position is not eligible for employer-based visa sponsorship now or in the future.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed