Customer Service Associate Representative - Accredo - Hybrid (Honolulu, HI)

Cigna Healthcare•Honolulu, HI

5d•$18 - $19•Hybrid

About The Position

Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Main job functions include: helping patients understand their pharmacy benefits better by using knowledge gained from training, problem-solving skills and added support from your team to answer patient calls effectively. While on calls, you will use expert listening skills to address patient questions and concerns empathetically and document all interactions. Job functions also include assisting patients with prescription refills, scheduling shipments and addressing billing questions.

Requirements

High School Diploma / GED required
General PC knowledge including Microsoft Office and outlook
Excellent communication skills (verbal and written)
Empathetic and genuine customer service skills
Candidates must live on the island of Oahu

Nice To Haves

1 year of relevant call center experience preferred
1 year Previous medical insurance or pharmacy experience preferred

Responsibilities

Respond to phone inquiries with care, detail, and empathy.
Help patients understand their pharmacy benefits.
Answer patient calls effectively using problem-solving skills and team support.
Use expert listening skills to address patient questions and concerns empathetically.
Document all interactions.
Assist patients with prescription refills.
Schedule shipments.
Address billing questions.