Customer Service Associate - Other Health Insurance (OHI)
Accenture•San Antonio, TX
•Onsite
About The Position
The Customer Service Associate - Other Health Insurance will take in-bound calls from providers, Medicaid members and representatives from the other health insurance. The CSA may also make outbound calls to health insurance carriers to verify private health insurance information and update the client records.
Requirements
- Must meet Accenture’s Primary Residential Location policy for the San Antonio office location
- Must be able to work Monday - Friday, 8:00 a.m. to 5:00 p.m. Central Time
- Position will require employees to work on-site/100% in the office for the first six months
- Minimum 1 year of customer service and/or contact center experience
- Minimum 1 year of Microsoft Officer experience
Nice To Haves
- Medical Insurance experience
- MS Office to include Excel
- Problem solving abilities
- Organizational skills
- Analytical and research skills
Responsibilities
- Take inbound calls from providers and client representatives
- Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
- Collect policy information from callers
- Verify Medicaid clients’ insurance information
- Accurately enter insurance data into database
- Maintain quality score of 98% or better
- Perform special research
- Perform other duties as assigned
- Observe professional standards of conduct, including attendance, professional behavior, and dress code
Benefits
- medical
- dental
- vision
- life
- long-term disability coverage
- 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
