Insurance Customer Service Agent

AAA Central Penn•Harrisburg, PA

5d•Onsite

About The Position

At AAA Central Penn, our members are at the heart of everything we do—and we believe our team members deserve the same level of care and support. From recognition programs and engagement opportunities to giving back in our local communities, we’re proud of the work we do, and we genuinely enjoy doing it together. Yes, we work hard to serve our members—but we also work hard to create a workplace that’s welcoming, inclusive, flexible, and fun. At AAA Central Penn, every voice matters, collaboration is key, and our team culture is something we’re truly proud of. This role is key to managing existing client accounts while delivering exceptional service. You’ll partner closely with Insurance Sales Agents to maintain active accounts, support renewals, provide quotes, identify upselling opportunities, and ensure our clients feel confident and cared for every step of the way. This role offers a competitive hourly rate plus the opportunity for commission. If you don’t yet have your Property & Casualty license, we’ve got you covered—we’ll help you prepare for the licensing exam and pay for the exam cost. (Licensure is required within 6 months of hire.)

Requirements

Maintain valid Pennsylvania Property & Casualty and Life & Health insurance licenses
High school diploma or equivalent
Customer service, administrative, or insurance experience preferred
Strong communication and time‑management skills
Ability to work independently and collaboratively
Attention to detail and comfort working with numbers and quotes

Nice To Haves

Insurance licenses preferred but not required at hire

Responsibilities

Manage client accounts to support renewals, cross‑selling, and client retention
Conduct exposure and needs analysis to provide informed recommendations
Prospect, quote, and process policies using internal and external systems
Deliver excellent customer service via phone, email, and in‑person interactions
Review applications for completeness and accuracy prior to compliance submission
Meet established sales goals
Provide clerical and administrative support to the insurance team as needed
Follow established workflows and protect client confidentiality
Promote AAA products and refer opportunities across lines of business
Perform other duties as assigned

Benefits

Generous, front‑loaded Paid Time Off
1 Personal Day
8 paid company holidays, including Christmas Eve and New Year’s Eve
Medical, Dental, and Vision benefits
Health Savings Account (with employer contribution) and Flexible Spending Accounts
401(k) with up to 6% company match, fully vested from day one
Life Insurance and Long‑Term Disability at no cost to you
Earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events
Tuition Reimbursement
Free AAA Premier Membership
Exclusive discounts and perks on travel, branch services, car batteries, and more