Customer Service Associate - Licensed
About The Position
Wells Fargo is seeking a Customer Service Associate Licensed in the Customer Care as part of Contact Center division. In this role, you will participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service. You will review less complex products and services to customers and ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts. You will receive direction from a supervisor and exercise independent judgment while developing an understanding of policies, procedures, and compliance requirements. You will also collaborate and consult with managers, functional colleagues and stakeholders, and provide assistance to frontline staff.
Requirements
- 6+ months of Customer Service - Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.
- FINRA Series 7 and 63 examinations, or equivalent must be completed within either a 90 or 180-day time period following commencement of employment, depending upon the number of license(s) needed if not immediately available to transfer upon hire.
- FINRA recognized equivalents will be accepted.
- Compliance with state law registration and licensing requirements is mandatory.
- In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply.
- Additional requirements include meeting enhanced financial fitness and criminal background standards.
- Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance.
- For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required.
Responsibilities
- Participate in supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, funding, customer service and technical support within Customer Service
- Review less complex products and services to customers
- Ensure proper booking and maintenance of accounts, tracking and monitoring pipelines on an ongoing basis for compliance, documentation, funding, and maintenance of accounts
- Receive direction from supervisor and exercise independent judgment while developing understanding of policies, procedures, and compliance requirements
- Collaborate and consult with managers, functional colleagues and stakeholders
- Provide assistance to frontline staff
Benefits
- Wells Fargo maintains a drug free workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
