Customer Service Associate
About The Position
At Precision Tune Auto Care, locally owned and operated since 1979, we are committed to providing reliable services with a focus on exceptional customer care. We believe that our customers deserve not only expert work but also a welcoming, trustworthy, and professional experience from start to finish. We are seeking a Service Writer with strong customer service and hospitality skills. This role is the first point of contact for our customers, both in person and over the phone. Automotive experience is not required. The Service Writer is responsible for creating a positive experience by listening to customer needs, clearly explaining services, and ensuring smooth communication between the customer and the technician team. Precision Tune Auto Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Requirements
- Strong communication and listening skills.
- Positive attitude and professional appearance.
- Strong organizational and multitasking skills.
- Basic computer and point-of-sale knowledge.
- Valid driver’s license required.
Nice To Haves
- Previous experience in customer service, hospitality, or retail preferred. (Automotive not required)
Responsibilities
- Greet customers warmly and provide professional, friendly service.
- Listen carefully to customer concerns and document repair/service requests.
- Communicate clearly and simply about recommended services, costs, and timelines.
- Answer phone calls and schedule appointments with courtesy and professionalism.
- Serve as a bridge between customers and technicians to ensure accurate, timely work.
- Provide status updates and follow up to keep customers informed.
- Help maintain a clean, organized, and welcoming front office.
- Support store sales goals through excellent service and customer retention.
Benefits
- Competitive pay with performance-based incentives.
- Health, dental, and vision benefits.
- Paid time off and holidays.
- Ongoing training and career growth opportunities.
- A supportive, team-oriented workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
