Customer Service Associate I

Family Dollar•Lepanto, AR

20d•Onsite

About The Position

Family Dollar is seeking a Customer Service Associate to deliver a great shopping experience for every customer. The role includes assisting customers, managing sales transactions at an assigned cash register, protecting cash and company assets, stocking and recovering merchandise, receiving deliveries, and helping unload trucks. Associates are also responsible for maintaining a positive, safe, and respectful environment and keeping the store clean and presentable, including cleaning and restocking bathrooms, sweeping and mopping floors, and taking out trash. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift between 30 and 50 lbs. from floor to above shoulder height.
Ability to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working at an assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise and help unload trucks.
Replenish stock in accordance with productivity standards.
Maintain a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and keeping all areas neat and presentable.
Perform other duties as assigned.