Customer Service Associate I

Family Dollar•Oklahoma City, OK

70d•Onsite

About The Position

The Customer Service Associate I helps deliver a positive shopping experience by assisting customers, operating an assigned cash register, protecting cash and company assets, maintaining merchandise and store presentation, and supporting a safe and respectful environment. The role also involves receiving and replenishing merchandise, unloading trucks, and cleaning and restocking store areas, including bathrooms. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height.
Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions while working an assigned cash register.
Maintain security of cash and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock in accordance with productivity standards.
Promote a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.