Customer Service Associate I

Dollar Tree•Rockford, IL

1d•$15 - $16•Onsite

About The Position

The Customer Service Associate I delivers a positive shopping experience by assisting customers, managing sales transactions, maintaining store security, stocking and recovering merchandise, and helping receive and replenish stock. The role also includes maintaining a positive, safe, and respectful environment and keeping the store clean and presentable, including bathrooms and floors. Other duties may be assigned.

Requirements

Ability to follow instructions and interpret operational documents.
Ability to lift 30 to 50 pounds from floor to above shoulder height and meet demands involving frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
Excellent customer service and relationship management skills.
Strong organizational and communication skills.
Strong problem-solving and decision-making skills.

Nice To Haves

High school diploma or equivalent is preferred.
Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.

Responsibilities

Assist customers with questions and recommendations.
Manage sales transactions at the assigned cash register.
Maintain cash security and protect company assets.
Keep the store well-stocked and recover merchandise.
Receive merchandise, help unload trucks, and replenish stock according to productivity standards.
Promote a positive, safe, and respectful environment through professional and friendly interactions with customers, associates, and leaders.
Maintain store cleanliness, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out trash, and keeping all areas neat and presentable.
Perform other duties as assigned.