Customer Service Assistant
About The Position
The NEMT Customer Service Center Assistant works in a fast-paced, exciting, and rewarding environment, performing various jobs such as data entry, offline tasks, email responses, and tracking of contractual deadlines. The ideal NEMT Customer Service Center Assistant will have strong organizational and time management skills, and a proven ability to complete administrative work with a high degree of accuracy. Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.
Requirements
- Excellent customer service, oral communication, and written communication skills.
- Proficient in Word and Excel. Ability to learn and use a variety of online and program-specific systems.
- This position is a Service Critical Employee with specific attendance requirements.
- Employee must report to work site during their scheduled hours, regardless of weather conditions or other emergencies.
- Manage own transportation needs in adverse weather, including possible limitations to public transportation options.
- Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.
Nice To Haves
- Experience working in a social service or medical environment with low income, elderly, disabled, and people of diverse backgrounds preferred.
Responsibilities
- Determines client eligibility for Medicaid-funded transportation services.
- Schedules transportation requests through email, fax, portal, and other non-phone methods.
- Prepares reports as needed using various tools including MS Windows, Excel, PowerBI and scheduling software.
- Completes data-entry tasks in Hopelink Scheduling software.
- Responsible for correctly processing transportation requests in a timely manner.
Benefits
- Paid training
- Up to 10 paid vacation and sick days annually
- 10 paid holidays
- Up to 7 paid float days available to use immediately
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts
- 401k with Employer Match
- Life, Disability & Accident coverage
- Wellness Program
- Employee Resource Groups
- Employee Assistance Program
- Employee Discount Opportunities
- Training Classes
- Internal Career Opportunities
- Professional Development
- Leadership Development
- Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
