Customer Service Assistant

Roam Transit•Banff, AB

1d•Onsite

About The Position

Join Roam – the Bow Valley’s exceptional transit provider! Roam Transit, otherwise known as the Bow Valley Regional Transit Services Commission (BVRTSC), is a vital regional transit provider dedicated to offering sustainable, reliable, and accessible public transit throughout the Bow Valley – connecting Banff, Canmore, and Lake Louise. Roam is committed to supporting both residents and visitors by delivering year-round and seasonal transit services to those wishing to explore the Bow Valley region without the use of a private vehicle. The organization plays a critical role in enhancing mobility, reducing environmental impact, alleviating traffic congestion, and improving the overall transit experience across the region. As a Customer Service Assistant for Roam Transit, you will report to the Customer Experience Supervisor and the Manager, Communications and Customer Experience. You will play a key role in providing exceptional customer service to our patrons. We are looking for Bow Valley residents who are excited about the opportunity to connect with both locals and visitors. Your passion for the Bow Valley area will help our riders to explore and experience all that the area has to offer. As a Level 1 Customer Service Assistant, you will be working at our transit hubs and on bus routes. You will engage with riders and help visitors plan unique and memorable experiences during their visit, as well as help locals connect with the amazing Bow Valley.

Requirements

Excellent English communication skills.
Strong problem-solving abilities.
Outstanding people skills and ability to deal with conflict.
Ability to multitask and work under pressure in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office, including Word, Excel, and Outlook
Ability to stand and walk for extended periods of time.
Highly organized.
Knowledge of local area and popular attractions.
Ability to work both independently and in a team environment.
Must be legally able to work in Canada (proof will be required).
Must pass police security clearance (proof will be required).
Must be available to work for 8 weeks from hire date.
Must be a resident of the Bow Valley area.
Must be able to work outside.

Nice To Haves

Confidently interacting with visitors.
Previous customer experience or ambassador experience considered an asset.
Experience resolving conflict and working with the public an asset.
High school diploma or GED an asset.

Responsibilities

Consistently stay up to date with Roam Transit routes and be familiar with the Bow Valley region.
Share your knowledge about the area and Roam Transit routes with our riders at the transit hub.
Check passengers in for their reservations and assist drivers with loading and unloading of passengers.
Actively listen to and answer passenger questions to help our riders find their desired destinations.
Keep track of various statistics as required.
Other duties as assigned.