Customer Service Assistant

D.R. Horton•Smyrna, TN

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for an Customer Service Assistant in the Warranty Department. The right candidate will act as the point of initial contact between the homeowner and the company regarding customer service issues. Complete data entry and the processing of warranty repair request and service reports.

Requirements

High school diploma or general education degree (GED)
One to two years of related experience and/or training
Proficiency with MS Office and email

Nice To Haves

Strong oral and written communication skills
Ability to multi-task and attention to detail
Bilingual preferred

Responsibilities

Assist customers, trades, and field personnel over the phone
Act as a liaison between the Customer Service Department and homeowners
Act as a liaison between homeowners and the Customer Service Manager and Coordinators
Ensure the entry of all incoming and outgoing work order requests, POs, and basic letters
Maintain and create customer history and reports
Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
Prepare the orientation and walk-through booklets
Maintain the department inventory as well as homeowner’s files
Process field representatives' status of ongoing work
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company