Customer Service Assistant

Werner Enterprises•Macclenny, FL

6d•Onsite

About The Position

This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support. Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.

Requirements

High school graduate or equivalent experience.
P.C. computer experience preferred.
One to three years customer service experience preferred.
Zero to six months customer transportation experience preferred.
Knowledge of U.S. geography.
Knowledge of customer service policies and practices.
Skill in operating a P.C.
Alphanumeric data entry skills of 6,000 to 7,000kph.
Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
Skill in operating multiple line telephone system.
Ability to communicate in a courteous, professional manner with customers.
Ability to problem solve situations dealing with load status and customer inquiries.

Responsibilities

Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments
Schedule pickup and delivery appointments for shipments with customers and carriers.
Prepare shipping paperwork as needed
Generate shipment status and other reports for internal and external customers.
Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
Performs other related duties as assigned by supervisory personnel.