Customer Service Assistant

The Kansas City Public Library•Kansas City, MO

20h•$17•Onsite

About The Position

The Customer Service Assistant provides basic circulation and registration services, assists customers in locating library materials, services, and programs, and resolves customer complaints. This role also involves supporting circulation and registration tasks, processing returns, shelving materials, assisting with collection development, and providing patron recommendations. The position requires excellent customer service skills, computer proficiency, and the ability to perform physical tasks such as lifting and shelving materials.

Requirements

Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.
Demonstrated ability to learn library operations, services and policies, including the ability to work with computers in a Windows environment.
Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level.
Ability to work at a counter used for customer interactions.
Demonstrated ability to organize personal work routines effectively.
Excellent physical stamina; many duties performed while standing; ability to lift up to 10 lbs.
Demonstrated intermediate computer skills.
Demonstrated ability to follow oral and written instructions.
Demonstrated ability to provide service in a values-based environment.
Demonstrated ability to provide service in a courteous, friendly, efficient manner.
Ability to speak and understand English is required.

Nice To Haves

Proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Responsibilities

Provides basic circulation and registration services: checks materials in and out; promotes library services during customer interactions & assists customers in locating library materials, services & programs; registers borrowers and computer users; collects fines and fees; updates customer records; verbally explains library practices and procedures; resolves customer complaints; processes customer requests for holds; makes efficient use of referrals.
Performs circulation and registration services support tasks to maintain dependable circulation and computer use records: enters customer and title information; performs circulation control duties.
Discharges/re-sensitizes returns and processes in-transit materials; sorts and shelves new material and discharged material; files reserves; retrieves closed stack material; assists with collection weeding and inventory.
Resolves customer problems with equipment; provides simple machine maintenance as needed.
Assists in collection development/promotion and maintenance, creates displays.
Lifts and routes materials, which may weigh up to 10 pounds, from book bins and shelves.
Provides patron recommendations. Recommends viewing and music options to patrons.
Performs other related work and undertakes special projects as assigned.